Privacy Policy

1. Information We Collect

To provide and improve our services, we may collect the following types of information:

Personal Information

• Name
• Mobile Number
• Email Address
• Address

Location Information

• Precise GPS location (latitude and longitude) while using the App
• Background location during active work sessions
• Location data at the time of customer check-in (Shop-In) and check-out (Shop-Out)
• Geo-tagged coordinates attached to sales orders and payment transactions
• Real-time location of field sales representatives during their sales route

Location data is collected and used to:

• Validate that sales representatives are physically present at customer premises during visits
• Geo-tag business transactions such as orders and payment collections
• Support field team attendance management by authorized managers
• Record and upload GPS coordinates periodically during active field sessions

Background Location: The App may collect location data while running in the background to ensure accurate Shop-In / Shop-Out attendance validation and continuous GPS tracking during field sales visits, even when the app is not actively in the foreground.

Usage Information

• App usage data
• Device information
• Log data
• Crash reports (via Firebase Crashlytics)
• Analytics data (via Firebase Analytics)

Camera & Audio

• Photos taken during customer visits or document capture
• Voice notes recorded during sales visits (if applicable)

Information Provided Voluntarily

• Information shared through emails, phone calls, or customer support
• Business information entered within the App

2. How We Use Your Information

• To provide and maintain app services
• To process orders and business transactions
• To authenticate users
• To validate field attendance through GPS verification
• To geo-tag sales orders and payment transactions
• To improve application performance
• To provide customer support
• To detect and prevent fraud or misuse
• To communicate updates, offers, or important notifications
• To generate sales reports and performance analytics

3. Sharing of Information

Your information may be shared with:

• Authorized service providers assisting in app operations
• Cloud hosting providers
• Google Firebase (for analytics and crash reporting)
• Government authorities when required by law

We do not sell or rent your personal information to third parties.

4. Data Security

We implement reasonable security practices including:

• Secure cloud infrastructure
• Encryption of data in transit (HTTPS)
• Restricted server access
• Regular security updates

However, no system is completely secure and absolute security cannot be guaranteed.

5. Data Retention

We retain personal information only as long as necessary to:

• Provide requested services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

6. User Rights

Users may:

• Request access to their personal information
• Request correction or updates to their data
• Request deletion of their account

Requests can be made by contacting support.

7. Cookies and Tracking Technologies

The App may use temporary storage technologies such as cookies or local storage to improve application performance and user experience.

8. Third-Party Services

The App uses the following third-party services that may collect information used to identify you:

• Firebase Analytics – Usage and behaviour analytics
• Firebase Crashlytics – Crash and error reporting
• Firebase Cloud Messaging – Push notifications
• Google Maps – Location-based services

These services operate under their own privacy policies.

9. Children's Privacy

This App is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and will become effective immediately.

11. Terms of Use

GOODWILL POLYMERS uses software services provided by Softland India Limited to manage operational activities such as:

• Order processing
• Expense and Payments
• Employee tracking
• Business management activities

Users must ensure the information entered into the system is accurate and genuine.

12. Jurisdiction

Any disputes arising from the use of this application will be subject to the jurisdiction of courts in Trivandrum, Kerala, India.